• Defective/Damaged on Arrival (DOA): Notify us within 7 days of delivery with photos/videos.
• Quantity/Style Discrepancy: Notify us within 7 days of delivery with packing list and carton labels.
• Non-defect returns (subject to approval): Request within 14 days of delivery; restocking fees may apply.
2) Non-Returnable Items
Custom/OEM/ODM products made to your tech pack, logo, size spec, or Pantone colors
Used, washed, altered, or relabeled garments
Samples, clearance, and “final sale” items
Hygiene-sensitive categories (e.g., underwear, socks) unless DOA defects
Color tolerance within industry norms (±1 shade) and size tolerance within agreed spec
3) How to Initiate a Return / RMA
Email Ssjy4008389199@163.com with your order number, item list, issue description, and evidence (photos/videos).
We will review within 2–3 business days and, if approved, issue an RMA Number and return instructions.
Do not ship goods back without an RMA number.
4) Inspection & Resolution
Returned goods are inspected upon receipt. If confirmed as our responsibility, we will (at our discretion):
repair, replace, remake, or refund the affected items.
For partial issues, resolutions apply only to the defective portion.
5) Shipping Costs
Our fault (confirmed defect/shortage/mislabel): We cover reasonable return or disposal costs and reshipment.
Buyer’s convenience (non-defect): Buyer pays return freight, customs/duties, and a restocking fee if applicable.
6) Restocking Fee (Non-defect Returns)
Up to 15% of the product value may be charged to cover inspection, repacking, and inventory handling.
Opened inner polybags or missing accessories may incur additional costs.
7) Packaging Condition
Items must be returned in original condition with hangtags, labels, polybags, and cartons intact.
Please pack securely to avoid transit damage; we may decline returns damaged by improper packing.
8) Refund Method & Timing
Approved refunds are issued to the original payment method or as account credit within 7–10 business days after inspection.
Bank/wire processing times may vary by institution.
9) International Orders
Import duties, taxes, and brokerage fees paid to customs or carriers are non-refundable.
For DDP shipments handled by us, resolutions follow the carrier/insurer’s investigation results.
10) Color & Size Tolerances
Apparel manufacturing allows reasonable tolerances:
color variance within standard dye-lot tolerance and measurement tolerance as per the agreed size spec/measurement chart.
Claims outside tolerance will be handled per Section 4.
11) Force Majeure
We are not liable for delays or losses caused by events beyond reasonable control, including natural disasters, pandemics,
strikes, or carrier disruptions.
